Return & Refund Policy
Our commitment to customer satisfaction for all 𝐒𝐄𝐑𝐀𝐇 𝐂𝐄𝐘𝐋𝐎𝐍 organic products and spices.
14-Day Return Window
From receipt of package
Quality Guarantee
100% authentic Ceylon goods
Fast Processing
Refunds within 5-7 business days
1. Overview & Guarantee
At 𝐒𝐄𝐑𝐀𝐇 𝐂𝐄𝐘𝐋𝐎𝐍, we take great pride in delivering premium quality organic spices, teas, and food items directly imported from Sri Lanka. If for any reason you are not completely satisfied with your purchase, we offer a 14-day return and refund policy for eligible products.
All return requests must be submitted within 14 calendar days from the date you received your parcel.
2. Return Eligibility & Conditions
To qualify for a full refund or exchange, your item must meet the following criteria:
- Item must be in its original, unopened packaging with all safety seals intact.
- Spices, teas, and dry foods must remain sealed due to health and food safety standards.
- Proof of purchase (Order number or receipt) must accompany your return request.
- Fresh produce or perishable goods must be inspected immediately upon arrival. Any defects or damages must be reported within 24 hours of delivery.
3. How to Request a Return
Contact Us
Email us at serahceylonfrance@gmail.com or WhatsApp +33 7 44 71 04 95 with your Order ID and reason for return.
Get Authorization
Our support team will review your request and send a Return Authorization code along with shipping details.
Ship the Item
Pack the product securely and send it to our Paris warehouse address provided in your authorization email.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, missing items, or contains incorrect products, please notify us within 48 hours of delivery. Please include clear photographs of the outer packaging, delivery label, and damaged items.
In such cases, 𝐒𝐄𝐑𝐀𝐇 𝐂𝐄𝐘🇱𝐎𝐍 will provide a full refund or send a replacement at zero additional cost, including covering all return shipping costs.
5. Refund Timeline & Payment Methods
Once your returned parcel is received at our facility, our quality control team will inspect the item within 2 business days. You will receive an email notification regarding the approval or rejection of your refund.
- Approved refunds will be processed back to your original payment method (Visa, Mastercard, PayPal, or Apple Pay).
- Refunds typically post to your bank account within 5 to 7 business days depending on your financial institution.
- Original shipping charges are non-refundable unless the return is due to our error or defective merchandise.
6. Non-Returnable Items
For hygiene and food safety reasons under French and EU consumer protection law, the following items cannot be returned once opened:
- Opened packages of spices, teas, dried fruit, or snacks.
- Perishable fresh produce or frozen items after 24 hours from delivery.
- Gift cards or promotional promotional items.
Need help with a return or refund?
Our Paris team is ready to assist you every day.