Privacy Policy
How 𝐒𝐄𝐑𝐀𝐇 𝐂𝐄𝐘𝐋𝐎𝐍 protects, uses, and safeguards your personal information under GDPR standards.
GDPR Compliant
EU & French Privacy Law
256-bit SSL Encryption
Secure Checkout Always
No Data Selling
Your info stays private
1. Introduction & Commitment
At 𝐒𝐄𝐑𝐀𝐇 𝐂𝐄𝐘𝐋𝐎𝐍 (operated from 3 Rue Petit, 75019 Paris, France), we prioritize the privacy and security of our online shoppers. This Privacy Policy details how we collect, store, utilize, and protect your personal data when you visit or make a purchase from serahceylon.com.
By accessing or placing an order through our website, you agree to the collection and use of information in accordance with this privacy policy and the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679).
2. Information We Collect
We collect personal information necessary to deliver your organic Sri Lankan goods smoothly:
Personal Order Information
When you place an order, we collect your full name, shipping and billing address, email address, phone number (for courier tracking and WhatsApp updates), and order preferences.
Payment Processing Information
All credit card, Visa, Mastercard, PayPal, and Apple Pay payments are processed via end-to-end encrypted payment providers. We never store your credit card or bank details on our servers.
Technical & Device Data
We automatically collect basic technical logs including browser type, IP address, device language, referring pages, and session duration to optimize website layout and performance.
3. How We Use Your Data
We use your personal data exclusively for legitimate business purposes:
- Processing, packing, and delivering your organic groceries across France and Europe.
- Sending automated email receipts, shipping confirmations, and parcel tracking links.
- Providing 24/7 customer support via WhatsApp or email regarding your orders.
- Preventing fraudulent transactions and maintaining site security.
- Sending occasional promotional newsletters or seasonal discounts (only if you explicitly opted-in).
4. Data Sharing & Third Parties
We will never sell, trade, or rent your personal information to third-party marketing companies. We only share necessary data with trusted service providers who help operate our business:
- Logistics & Shipping Partners: Courier services (e.g. Chronopost, La Poste, Colissimo, DHL) receive your delivery address and phone number for shipping.
- Payment Processors: PCI-DSS certified payment gateways for authorization.
- Legal Authorities: Only when required by law or to protect legal rights in France.
5. Cookie Policy
Cookies are small text files stored on your browser to enhance navigation. We use essential cookies to keep items in your shopping cart, remember your language preference (English, French, or Sinhala), and maintain your active session.
You can modify your browser settings to decline non-essential cookies at any time without affecting your ability to browse our store.
6. Your Rights under GDPR
As a resident of the European Union, you have full statutory rights over your personal data:
Questions about your privacy or data?
Contact our Data Protection Team at 3 Rue Petit, 75019 Paris, France.